Carbon Offroad Small Vehicle Kinetic Rope and Soft Shackle Combo
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Warranty Information
Vendor warranty summary
Carbon Offroad Warranty
At a glance: Limited lifetime mechanical, 5 years electrical and water ingress (7 with registration)
This is Carbon Offroad's warranty, not an NVMOS policy. We've summarized it in plain English to save you a search. The manufacturer's official terms always govern and can change without notice. Last reviewed on nvmos.com: November 4, 2026.
Coverage by product
| Product or component | Coverage |
|---|---|
| Mechanical: gearbox, clutch, planetary gears, driveshaft, brake, drum | Limited lifetime |
| Electrical: motor, solenoid, wireless receiver | 5 years (7 years if registered) |
| Water ingress: motor and gearbox | 5 years (7 years if registered) |
| Recovery gear: ropes, soft shackles, winch lines, static straps | 1 year (2 years if registered) |
| Remotes | Splash-resistant only; not covered for water damage |
- Original purchaser only — coverage does not transfer if you sell it.
- Keep your NVMOS order confirmation — proof of purchase is required.
What's covered
- Factory defects in materials or workmanship
- Non-commercial, recreational use only
- Free registration within 90 days of purchase extends electrical and water coverage to 7 years
- Remedies range from remote troubleshooting and parts to repair, replacement or refund
- Carbon pays return freight on approved claims
What's not covered
- Misuse, accidents, collisions or overloading
- Wrong installation or wiring; no isolator switch or failsafe fitted
- Weak battery or inadequate power supply
- Commercial, fleet, mining, trade or professional recovery use
- Hoisting or crane use
- Normal wear, cosmetic wear and UV fading
- Wear parts such as rubber, seals, brushes and rope wear
How to make a Carbon Offroad warranty claim
- If not registered, start with the dealer you bought from; registered owners can go straight to Carbon
- Send proof of purchase, order number, model or serial number
- Include clear photos or video of the fault plus photos of the wiring install
- Carbon tries to diagnose remotely first
- Do not ship anything back until you get written return instructions
Carbon Offroad contact: Phone: +61 1300 780 141 · Email: warranty@carbonoffroad.com.au · Claim page / support
Bought it from NVMOS? Start with us.
Have your order number and a few photos of the issue ready, then call real humans at (920) 249-7744 or send us a message. We'll tell you whether the claim goes through us or straight to Carbon Offroad, and help it along either way.
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Disclaimer: The information on this page describes Carbon Offroad's own warranty policy. It is not a warranty offered by NVMOS (No Visible Means of Support LLC). Manufacturers update their terms at any time; we review these pages periodically, but the manufacturer's current official policy is the one that applies to your claim. Source: Carbon Offroad official warranty information. Last updated on nvmos.com: November 4, 2026. See our return policy for NVMOS's own terms.
About the brand
Carbon Winches come from Carbon Offroad, an Australian company built around IP68 waterproof electric winches and modern recovery gear. NVMOS carries Carbon truck, SUV and ATV/UTV winches from 4,500 to 20,000 lb, plus control boxes, shackles and recovery kits. For drivers who want an IP68 waterproof-rated winch.
Carbon winches by size: RS9 9,000 lb, Scout Pro 10,000 lb, 12K V3, Scout Pro 15,000 lb, Scout Pro 20,000 lb. All sizes are under off-road winches.
Shop all 61 Carbon OffroadWarrantyAll brands
Warranty terms are set by Carbon Offroad, not NVMOS, and can change. Bought from us? Call (920) 249-7744 and we'll handle the claim with the brand.
Matched recovery gear is better than a pile of mismatched parts, and this kit is built around that idea for small vehicles. It pairs a 3500 kg (7716 lb) kinetic rope with two 5300 kg (11684 lb) soft shackles, so the shackles carry more than the rope does.
The Nylon66 rope is tuned to stretch at lower loads, giving a smooth transition that is easier on suspension than a hard jolt. The shackles use a high-strength fiber that floats and does not rust, and Carbon Offroad says they are easy to undo even when packed with wet clay. The rope has a UV and abrasion coating.
Fitment
Not vehicle-specific. The vendor positions it for ATVs, UTVs and compact 4x4s, and mentions that it rolls up small enough for a UTV cargo box or a 2-door Jeep Wrangler. This is not the kit for full-size trucks.
What's included
One 3500 kg kinetic rope and two 5300 kg soft shackles. No bag is listed.
Questions before you order?
Fitment questions are easier to settle before the box ships. Call or text us at (920) 249-7744.
Technical specifications
| Rope Minimum Breaking Strain | 3500kg (7716lbs) |
|---|---|
| Soft Shackle Minimum Breaking Strain | 5300kg (11684lbs) |
| Rope Material | Nylon66 with UV and abrasion protective coating |
| Shackle Material | High strength fibre |
| System Type | Kinetic recovery kit for ATVs, UTVs, and compact 4x4s |
Carbon Offroad Small Vehicle Kinetic Rope and Soft Shackle Combo FAQs
What is this kit for?
Small vehicle recovery: ATVs, UTVs and compact 4x4s.
Is it too light for a full-size truck?
Yes. The rope is rated 3500 kg and is not intended for full-size trucks.
Does it include a bag?
No bag is listed in the contents.
Why two shackles?
One goes on the anchor vehicle and one on the stuck vehicle.
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