Shipping policy
Where we ship
We ship to the lower 48 United States only. We can't ship to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, or outside the U.S.
How orders ship
Most parts ship directly from the manufacturer or distributor, so an order with several items may arrive in separate boxes from different locations, each with its own tracking.
When it ships
In-stock orders placed by 1:00 p.m. Central typically ship within 24–48 hours. Made-to-order and special-order items ship on the manufacturer's current lead time, shown on each product page. Please contact us before ordering if timing matters, because these items are non-refundable.
What shipping costs
Your exact shipping is shown on every product page and calculated at checkout before you pay. Each item's rate is added together:
- Most parts: 12% of the item price, minimum $14.99, maximum $59
- Oversized items: 10% of the item price, $59–$199
- Large freight items (bumpers, racks, big kits): 10% of the item price, $199–$499
- TufSkinz: $12.99 per piece · Wheels: $30 each · Tires: $35 each
- Some items have a flat manufacturer freight rate, and some ship free. Both are marked on the product page.
Order cancellations
Orders cancelled after they are placed are subject to a 3% cancellation fee, which covers the payment processing costs we can't recover. Orders that have already shipped can't be cancelled; they can be returned under our return policy. Made-to-order and special-order items can't be cancelled once they've been ordered from the manufacturer.
Freight deliveries
Freight is delivered curbside, and the driver may need a signature. Inspect the shipment before you sign. Note any damage on the delivery receipt, take photos, and contact us within 48 hours of delivery.
Damaged, lost or wrong items
Contact us at support@nvmos.com or (920) 249-7744 with your order number and photos, and we'll make it right. If you added shipping protection at checkout, lost, stolen and damaged packages are covered; contact us and we'll get your claim started.
