Refund policy

We have a 180-day return policy, which means you have 180 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, uninstalled, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Submit a return request

Click the profile icon in the store's navigation, or click the link in the footer, and then request a return.

1. Log in to your account:
   Enter your email address in the "Email" field, then click "Continue."
   
2. Open the email sent from our store and copy the six-digit verification code included in the email.
   
3. Go back to the online store and enter the six-digit verification code.
   
4. Click the order that you want to submit the return for.
   
5. If your order has more than one item, select the item(s) you want to return.
   
6. Select a return reason and add a note for the store.
   
7. Click "Submit request."

If your return request is approved and requires shipping, you will receive an email with return instructions. Return shipping is the responsibility of the customer. Once the product is returned and inspected, you will receive a refund less any applicable fees.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders, made-to-order items, or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale/closeout items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that refunds do not include original shipping costs, package protection fees, or the 15% restocking fee applied to non-defective returns. If returned items are damaged, used, or missing parts, our team will contact you to determine the appropriate resolution.

Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 180 business days have passed since we’ve approved your return, please contact us at support@nvmos.com