Carbon 12K - 12000lb Winch V3
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Warranty Information
Vendor warranty summary
Carbon Offroad Warranty
At a glance: Limited lifetime mechanical, 5 years electrical and water ingress (7 with registration)
This is Carbon Offroad's warranty, not an NVMOS policy. We've summarized it in plain English to save you a search. The manufacturer's official terms always govern and can change without notice. Last reviewed on nvmos.com: October 4, 2026.
Coverage by product
| Product or component | Coverage |
|---|---|
| Mechanical: gearbox, clutch, planetary gears, driveshaft, brake, drum | Limited lifetime |
| Electrical: motor, solenoid, wireless receiver | 5 years (7 years if registered) |
| Water ingress: motor and gearbox | 5 years (7 years if registered) |
| Recovery gear: ropes, soft shackles, winch lines, static straps | 1 year (2 years if registered) |
| Remotes | Splash-resistant only; not covered for water damage |
- Original purchaser only — coverage does not transfer if you sell it.
- Keep your NVMOS order confirmation — proof of purchase is required.
What's covered
- Factory defects in materials or workmanship
- Non-commercial, recreational use only
- Free registration within 90 days of purchase extends electrical and water coverage to 7 years
- Remedies range from remote troubleshooting and parts to repair, replacement or refund
- Carbon pays return freight on approved claims
What's not covered
- Misuse, accidents, collisions or overloading
- Wrong installation or wiring; no isolator switch or failsafe fitted
- Weak battery or inadequate power supply
- Commercial, fleet, mining, trade or professional recovery use
- Hoisting or crane use
- Normal wear, cosmetic wear and UV fading
- Wear parts such as rubber, seals, brushes and rope wear
How to make a Carbon Offroad warranty claim
- If not registered, start with the dealer you bought from; registered owners can go straight to Carbon
- Send proof of purchase, order number, model or serial number
- Include clear photos or video of the fault plus photos of the wiring install
- Carbon tries to diagnose remotely first
- Do not ship anything back until you get written return instructions
Carbon Offroad contact: Phone: +61 1300 780 141 · Email: warranty@carbonoffroad.com.au · Claim page / support
Bought it from NVMOS? Start with us.
Have your order number and a few photos of the issue ready, then call real humans at (920) 249-7744 or send us a message. We'll tell you whether the claim goes through us or straight to Carbon Offroad, and help it along either way.
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Disclaimer: The information on this page describes Carbon Offroad's own warranty policy. It is not a warranty offered by NVMOS (No Visible Means of Support LLC). Manufacturers update their terms at any time; we review these pages periodically, but the manufacturer's current official policy is the one that applies to your claim. Source: Carbon Offroad official warranty information. Last updated on nvmos.com: October 4, 2026. See our return policy for NVMOS's own terms.
About the brand
Carbon Offroad is the Australian company behind Carbon Winches, built around IP68 waterproof electric winches and modern recovery gear. NVMOS carries Carbon truck, SUV and ATV/UTV winches from 4,500 to 20,000 lb, plus control boxes, shackles and recovery kits. For drivers who want an IP68 waterproof-rated winch.
Based in: Coomera, Queensland, Australia · Designed in: Australia · Launched: 2016 · Lead time: In-stock items ship in 24–48 hours
Shop all 61 Carbon OffroadWarrantyAll brands
Warranty terms are set by Carbon Offroad, not NVMOS, and can change. Bought from us? Call (920) 249-7744 and we'll handle the claim with the brand.
Carbon 12K Winch V3 — 12,000 lb Off-Road Recovery Winch
The Carbon 12K V3 packs 12,000 lb of pulling power into a compact, ~19 kg (42 lb) body. The 2023 Version 3 adds full IP68 waterproofing for water, mud, and dust, and ships as a complete kit — a 6.2 HP series-wound motor, 3-stage planetary gearbox, 24 m of 10 mm synthetic rope, CNC-anodized alloy fairlead, wired and wireless remotes, isolator switch, and mounting hardware.
| Spec | Detail |
|---|---|
| Rated line pull | 12,000 lb (5,450 kg), single-line |
| Motor | 12V DC, 6.2 HP series-wound |
| Gear train | 3-stage planetary, 216:1 ratio |
| Synthetic rope | 24 m × 10 mm (78 ft × 3/8 in) |
| Drum | 64 mm × 224 mm |
| Clutch | Rotating ring-gear, manual pull-and-twist handle |
| Brake | Automatic load-holding, in motor housing |
| Fairlead | Multi-fit CNC billet alloy, black anodized |
| Remotes | Wired (3.7 m lead) + wireless |
| Waterproofing | IP68 (upgraded in Version 3) |
| Weight | 19.0 kg winch / 23.45 kg full kit |
| Dimensions | 552 × 160 × 172 mm (L×W×H) |
| Warranty | Lifetime mechanical; 5-year electrical & water ingress |
| Fitment | Universal — fits most trucks, Jeeps, SUVs & overland rigs (some adaptation may be required) |
How much can the Carbon 12K pull?
It's rated to 12,000 lb (5,450 kg) on a single line from its 6.2 HP 12V series-wound motor.
Is it waterproof?
Yes — Version 3 carries a full IP68 rating, so it's sealed for water, mud, and dust.
What's included in the kit?
A complete kit: the winch with 24 m of 10 mm synthetic rope, wired and wireless remotes, a CNC-anodized alloy fairlead, an isolator switch, and full mounting hardware.
How fast does it winch?
On the first rope layer it runs about 43.3 ft/min with no load and about 4.6 ft/min at full 12,000 lb load. Speed is quickest under light loads and slows as the load increases.
What warranty does it carry?
A lifetime mechanical warranty, plus 5 years on electrical and water-ingress protection.
Carbon 12K FAQs
What is included with the Carbon 12K V3 winch?
It ships as a complete kit with 24 m of 10 mm synthetic rope, a CNC-anodized alloy fairlead, wired and wireless remotes, an isolator switch and mounting hardware.
Is the V3 winch waterproof?
Yes. Version 3 carries a full IP68 rating, sealed against water, mud and dust.
How much can it pull and how fast does it spool?
It is rated at 12,000 lb single-line pull from a 6.2 HP 12V series-wound motor. On the first rope layer it runs about 43.3 ft/min with no load and about 4.6 ft/min at 12,000 lb.
What warranty does it carry?
Carbon Offroad lists a lifetime mechanical warranty and a 5-year warranty on the electrical system and water ingress.
Will it fit my truck or Jeep?
It is listed as universal and fits most trucks, Jeeps, SUVs and overland rigs, though some adaptation may be required. Check your bumper or winch mount against the 552 x 160 x 172 mm body size.
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