Carbon TANK - 20000lb Winch 24V [Clearance]
Warranty Information
Vendor warranty summary
Carbon Offroad Warranty
At a glance: Limited lifetime mechanical, 5 years electrical and water ingress (7 with registration)
This is Carbon Offroad's warranty, not an NVMOS policy. We've summarized it in plain English to save you a search. The manufacturer's official terms always govern and can change without notice. Last reviewed on nvmos.com: October 4, 2026.
Coverage by product
| Product or component | Coverage |
|---|---|
| Mechanical: gearbox, clutch, planetary gears, driveshaft, brake, drum | Limited lifetime |
| Electrical: motor, solenoid, wireless receiver | 5 years (7 years if registered) |
| Water ingress: motor and gearbox | 5 years (7 years if registered) |
| Recovery gear: ropes, soft shackles, winch lines, static straps | 1 year (2 years if registered) |
| Remotes | Splash-resistant only; not covered for water damage |
- Original purchaser only — coverage does not transfer if you sell it.
- Keep your NVMOS order confirmation — proof of purchase is required.
What's covered
- Factory defects in materials or workmanship
- Non-commercial, recreational use only
- Free registration within 90 days of purchase extends electrical and water coverage to 7 years
- Remedies range from remote troubleshooting and parts to repair, replacement or refund
- Carbon pays return freight on approved claims
What's not covered
- Misuse, accidents, collisions or overloading
- Wrong installation or wiring; no isolator switch or failsafe fitted
- Weak battery or inadequate power supply
- Commercial, fleet, mining, trade or professional recovery use
- Hoisting or crane use
- Normal wear, cosmetic wear and UV fading
- Wear parts such as rubber, seals, brushes and rope wear
How to make a Carbon Offroad warranty claim
- If not registered, start with the dealer you bought from; registered owners can go straight to Carbon
- Send proof of purchase, order number, model or serial number
- Include clear photos or video of the fault plus photos of the wiring install
- Carbon tries to diagnose remotely first
- Do not ship anything back until you get written return instructions
Carbon Offroad contact: Phone: +61 1300 780 141 · Email: warranty@carbonoffroad.com.au · Claim page / support
Bought it from NVMOS? Start with us.
Have your order number and a few photos of the issue ready, then call real humans at (920) 249-7744 or send us a message. We'll tell you whether the claim goes through us or straight to Carbon Offroad, and help it along either way.
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![Carbon TANK - 20000lb Winch 24V [Clearance]](https://cdn.shopify.com/s/files/1/0861/5113/5535/files/carbon-tank-20000lb-winch-24v-clearance-7188736.jpg?v=1775256506&width=400)
Carbon TANK - 20000lb Winch 24V [Clearance]
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See all Carbon Offroad products, lead times and FAQs →
Disclaimer: The information on this page describes Carbon Offroad's own warranty policy. It is not a warranty offered by NVMOS (No Visible Means of Support LLC). Manufacturers update their terms at any time; we review these pages periodically, but the manufacturer's current official policy is the one that applies to your claim. Source: Carbon Offroad official warranty information. Last updated on nvmos.com: October 4, 2026. See our return policy for NVMOS's own terms.
About the brand
Carbon Offroad is the Australian company behind Carbon Winches, built around IP68 waterproof electric winches and modern recovery gear. NVMOS carries Carbon truck, SUV and ATV/UTV winches from 4,500 to 20,000 lb, plus control boxes, shackles and recovery kits. For drivers who want an IP68 waterproof-rated winch.
Based in: Coomera, Queensland, Australia · Designed in: Australia · Launched: 2016 · Lead time: In-stock items ship in 24–48 hours
Shop all 32 Carbon OffroadWarrantyAll brands
Warranty terms are set by Carbon Offroad, not NVMOS, and can change. Bought from us? Call (920) 249-7744 and we'll handle the claim with the brand.
Carbon TANK Winch — 20,000 lb, 24V [Clearance]
A true powerhouse for serious recovery. The Carbon TANK is rated to 20,000 lb and built for maximum strength with minimum weight — CNC-machined billet and cast-alloy housings over a steel drum, sealed to IP68 (pressure-tested to 20 PSI, ~14 m underwater) with IP69K gearbox protection. This is the 24V build, on clearance.
| Spec | Detail |
|---|---|
| Rated pull | 20,000 lb (9,072 kg) |
| Power | 24V DC (also offered in 12V) |
| Motor | 7.8 HP series-wound, intermittent duty |
| Gear train | 440:1, 4-stage planetary |
| Clutch | Rotating ring-gear |
| Rope | 21 m × 14 mm UHMWPE synthetic |
| Drum | 88 mm diameter |
| Sealing | IP68 (20 PSI tested); IP69K gearbox |
| Control | 600A solenoid cast-alloy box, wireless + wired remote |
| Hook / isolator | Forged alloy wide-gate hook; marine rotary isolator |
| Battery | 650 CCA minimum |
| Weight | 33.4 kg fitted (37 kg shipping) |
How much can it pull?
It's rated to 20,000 lb (9,072 kg) from a 7.8 HP series-wound motor and 440:1 four-stage planetary gearset.
Is this the 12V or 24V version?
This is the 24V build (on clearance). The TANK is also offered in 12V. It needs a 24V system and at least a 650 CCA battery.
How waterproof is it?
IP68 — every motor and drum-frame mount is factory pressure-tested to 20 PSI (about 14 m underwater), and the gearbox uses a two-stage seal for IP69K protection.
What's included for control?
A cast-alloy control box with a 600A solenoid and built-in wireless receiver, a 2-in-1 rechargeable wireless / plug-in wired remote (with a spare battery), and a heavy-duty marine isolator.
What rope does it use?
21 m of 14 mm UHMWPE synthetic rope on an 88 mm steel drum, with a forged alloy wide-gate hook.
Carbon TANK FAQs
Is this the 12V or 24V Carbon TANK?
This listing is the 24V build. It needs a 24V electrical system and a battery of at least 650 CCA. The TANK is also offered in 12V.
What is the pulling capacity and what drives it?
It is rated to 20,000 lb (9,072 kg). A 7.8 HP series-wound motor drives a 440:1, 4-stage planetary gearset.
What comes with it for control?
A 2-in-1 wireless/wired remote with a spare battery, a 600A solenoid box, and a marine rotary isolator.
What rope and hook does it use?
It uses 21 m of 14 mm UHMWPE synthetic rope on an 88 mm steel drum, with a forged alloy wide-gate hook.
How well is it sealed against water?
The winch is sealed to IP68, pressure-tested to 20 PSI (about 14 m underwater), and the gearbox has IP69K protection.
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