Carbon Offroad Mega Pro Winch Hook
Warranty Information
Vendor warranty summary
Carbon Offroad Warranty
At a glance: Limited lifetime mechanical, 5 years electrical and water ingress (7 with registration)
This is Carbon Offroad's warranty, not an NVMOS policy. We've summarized it in plain English to save you a search. The manufacturer's official terms always govern and can change without notice. Last reviewed on nvmos.com: October 4, 2026.
Coverage by product
| Product or component | Coverage |
|---|---|
| Mechanical: gearbox, clutch, planetary gears, driveshaft, brake, drum | Limited lifetime |
| Electrical: motor, solenoid, wireless receiver | 5 years (7 years if registered) |
| Water ingress: motor and gearbox | 5 years (7 years if registered) |
| Recovery gear: ropes, soft shackles, winch lines, static straps | 1 year (2 years if registered) |
| Remotes | Splash-resistant only; not covered for water damage |
- Original purchaser only — coverage does not transfer if you sell it.
- Keep your NVMOS order confirmation — proof of purchase is required.
What's covered
- Factory defects in materials or workmanship
- Non-commercial, recreational use only
- Free registration within 90 days of purchase extends electrical and water coverage to 7 years
- Remedies range from remote troubleshooting and parts to repair, replacement or refund
- Carbon pays return freight on approved claims
What's not covered
- Misuse, accidents, collisions or overloading
- Wrong installation or wiring; no isolator switch or failsafe fitted
- Weak battery or inadequate power supply
- Commercial, fleet, mining, trade or professional recovery use
- Hoisting or crane use
- Normal wear, cosmetic wear and UV fading
- Wear parts such as rubber, seals, brushes and rope wear
How to make a Carbon Offroad warranty claim
- If not registered, start with the dealer you bought from; registered owners can go straight to Carbon
- Send proof of purchase, order number, model or serial number
- Include clear photos or video of the fault plus photos of the wiring install
- Carbon tries to diagnose remotely first
- Do not ship anything back until you get written return instructions
Carbon Offroad contact: Phone: +61 1300 780 141 · Email: warranty@carbonoffroad.com.au · Claim page / support
Bought it from NVMOS? Start with us.
Have your order number and a few photos of the issue ready, then call real humans at (920) 249-7744 or send us a message. We'll tell you whether the claim goes through us or straight to Carbon Offroad, and help it along either way.
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Disclaimer: The information on this page describes Carbon Offroad's own warranty policy. It is not a warranty offered by NVMOS (No Visible Means of Support LLC). Manufacturers update their terms at any time; we review these pages periodically, but the manufacturer's current official policy is the one that applies to your claim. Source: Carbon Offroad official warranty information. Last updated on nvmos.com: October 4, 2026. See our return policy for NVMOS's own terms.
About the brand
Carbon Offroad is the Australian company behind Carbon Winches, built around IP68 waterproof electric winches and modern recovery gear. NVMOS carries Carbon truck, SUV and ATV/UTV winches from 4,500 to 20,000 lb, plus control boxes, shackles and recovery kits. For drivers who want an IP68 waterproof-rated winch.
Based in: Coomera, Queensland, Australia · Designed in: Australia · Launched: 2016 · Lead time: In-stock items ship in 24–48 hours
Shop all 32 Carbon OffroadWarrantyAll brands
Warranty terms are set by Carbon Offroad, not NVMOS, and can change. Bought from us? Call (920) 249-7744 and we'll handle the claim with the brand.
Carbon Offroad Mega Pro Winch Hook Winch Hook
The Carbon Offroad Mega Pro Winch Hook is the latest product from the design team at Carbon Offroad.
Completely designed, engineered, FEA tested and finished in house by our team, we put all of our collective knowledge and experience together to build a simple, functional and cost effective winch hook which was specifically designed for winching activities.
Key Features
- We also then process the finish in a durable powdercoating process, similar to the process that your exterior aluminum windows in your house go through, this process is known for long term resistance to UV degradation and protection of the base material
- This hook can be stowed against the fairlead either flat on both side or on it's end, hook gate up, this gives you the ability to snap on a soft shackle or tree protector loop once handed and walk the rope out to the anchor point
- The mounting pin is a complete through pin design which is externally secured by a circlip making it simple and easy to mount to your winch rope
- We did this by committing to a proper design, development and manufacturing process that allows us to keep costs down and get product on the shelf in good quantities
- The hook is safe to use on any winch up to 20000lb
Why Choose This Product
Choose Carbon Offroad Mega Pro Winch Hook for a stronger, more refined connection point that is engineered for real winching and repeat recovery use.
Perfect For
Winch upgrades, recovery-ready builds, and drivers replacing basic hooks with a more trail-focused solution.
Product Details
- We also then process the finish in a durable powdercoating process, similar to the process that your exterior aluminum windows in your house go through, this process is known for long term resistance to UV degradation and protection of the base material
- This hook can be stowed against the fairlead either flat on both side or on it's end, hook gate up, this gives you the ability to snap on a soft shackle or tree protector loop once handed and walk the rope out to the anchor point
- The mounting pin is a complete through pin design which is externally secured by a circlip making it simple and easy to mount to your winch rope
- We did this by committing to a proper design, development and manufacturing process that allows us to keep costs down and get product on the shelf in good quantities
- The hook is safe to use on any winch up to 20000lb
Carbon Offroad Mega Pro Winch Hook FAQs
What winch size is this hook rated for?
Carbon Offroad states it is safe to use on any winch up to 20000 lb.
How does it attach to my rope?
It uses a complete through pin that is externally secured by a circlip.
How does it stow?
It can be stowed against the fairlead flat on either side or on its end with the hook gate up.
What is the finish?
It has a durable powder coat finish for UV resistance, and it was designed, engineered and FEA tested in house by Carbon Offroad.
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