Carbon Offroad 9T Kinetic Rope and Soft Shackle Recovery Kit
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Warranty Information
Vendor warranty summary
Carbon Offroad Warranty
At a glance: Limited lifetime mechanical, 5 years electrical and water ingress (7 with registration)
This is Carbon Offroad's warranty, not an NVMOS policy. We've summarized it in plain English to save you a search. The manufacturer's official terms always govern and can change without notice. Last reviewed on nvmos.com: November 4, 2026.
Coverage by product
| Product or component | Coverage |
|---|---|
| Mechanical: gearbox, clutch, planetary gears, driveshaft, brake, drum | Limited lifetime |
| Electrical: motor, solenoid, wireless receiver | 5 years (7 years if registered) |
| Water ingress: motor and gearbox | 5 years (7 years if registered) |
| Recovery gear: ropes, soft shackles, winch lines, static straps | 1 year (2 years if registered) |
| Remotes | Splash-resistant only; not covered for water damage |
- Original purchaser only — coverage does not transfer if you sell it.
- Keep your NVMOS order confirmation — proof of purchase is required.
What's covered
- Factory defects in materials or workmanship
- Non-commercial, recreational use only
- Free registration within 90 days of purchase extends electrical and water coverage to 7 years
- Remedies range from remote troubleshooting and parts to repair, replacement or refund
- Carbon pays return freight on approved claims
What's not covered
- Misuse, accidents, collisions or overloading
- Wrong installation or wiring; no isolator switch or failsafe fitted
- Weak battery or inadequate power supply
- Commercial, fleet, mining, trade or professional recovery use
- Hoisting or crane use
- Normal wear, cosmetic wear and UV fading
- Wear parts such as rubber, seals, brushes and rope wear
How to make a Carbon Offroad warranty claim
- If not registered, start with the dealer you bought from; registered owners can go straight to Carbon
- Send proof of purchase, order number, model or serial number
- Include clear photos or video of the fault plus photos of the wiring install
- Carbon tries to diagnose remotely first
- Do not ship anything back until you get written return instructions
Carbon Offroad contact: Phone: +61 1300 780 141 · Email: warranty@carbonoffroad.com.au · Claim page / support
Bought it from NVMOS? Start with us.
Have your order number and a few photos of the issue ready, then call real humans at (920) 249-7744 or send us a message. We'll tell you whether the claim goes through us or straight to Carbon Offroad, and help it along either way.
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Disclaimer: The information on this page describes Carbon Offroad's own warranty policy. It is not a warranty offered by NVMOS (No Visible Means of Support LLC). Manufacturers update their terms at any time; we review these pages periodically, but the manufacturer's current official policy is the one that applies to your claim. Source: Carbon Offroad official warranty information. Last updated on nvmos.com: November 4, 2026. See our return policy for NVMOS's own terms.
About the brand
Carbon Winches come from Carbon Offroad, an Australian company built around IP68 waterproof electric winches and modern recovery gear. NVMOS carries Carbon truck, SUV and ATV/UTV winches from 4,500 to 20,000 lb, plus control boxes, shackles and recovery kits. For drivers who want an IP68 waterproof-rated winch.
Carbon winches by size: RS9 9,000 lb, Scout Pro 10,000 lb, 12K V3, Scout Pro 15,000 lb, Scout Pro 20,000 lb. All sizes are under off-road winches.
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Warranty terms are set by Carbon Offroad, not NVMOS, and can change. Bought from us? Call (920) 249-7744 and we'll handle the claim with the brand.
This kit bundles a 9000 kg (19800 lb) kinetic rope with two 15000 kg (33000 lb) soft shackles and a gear bag, aimed at lighter vehicles and medium-duty recoveries. The rope is double-braided Nylon66 that stretches progressively, so the pull builds smoothly instead of slamming into your recovery points.
The shackles are 10 mm UHMWPE with a braided sheath and an oversized Monkey Fist knot. Compared with steel, they are lighter and leave no metal to fly if something lets go. They are also rated well above the rope, so the connection is not the weak link.
Fitment
Not vehicle-specific. Carbon Offroad describes it as suited to mid-size 4WDs, UTVs and smaller off-road vehicles. For heavier trucks, look at their larger kits.
What's included
One 9000 kg kinetic rope, two 10 mm soft shackles rated 15000 kg, and one heavy-duty gear bag. Nothing else is listed, and the rope length is not stated in the source we have, so ask us if the exact length matters to you.
Questions before you order?
Fitment questions are easier to settle before the box ships. Call or text us at (920) 249-7744.
Technical specifications
| Kinetic Rope Rating (MBS) | 9000kg (19800lbs) |
|---|---|
| Kinetic Rope Material | Nylon66 double-braided fibers |
| Soft Shackle Rating (MBS) | 15000kg (33000lbs) |
| Soft Shackle Diameter | 10mm (3/8") |
| Soft Shackle Material | UHMWPE |
Carbon Offroad 9T Kinetic Rope and Soft Shackle Recovery Kit FAQs
What vehicles is this kit for?
Lighter vehicles and medium-duty recoveries: mid-size 4WDs, UTVs and smaller off-road vehicles, per Carbon Offroad.
Why is the shackle rated higher than the rope?
The shackles are 15000 kg and the rope is 9000 kg, so the shackle is not the limiting part of the setup.
Is there a bag?
Yes, a heavy-duty Carbon Offroad gear bag is included.
Do I need a kinetic rope or a static strap?
This is a kinetic kit. The rope stretches to absorb energy, which is gentler on your vehicle and recovery points.
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