MAXTRAX Static Winch Rope
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Warranty Information
Vendor warranty summary
MAXTRAX Warranty
At a glance: Limited lifetime on recovery boards against manufacturing defects; wheel-spin damage not covered
This is MAXTRAX's warranty, not an NVMOS policy. We've summarized it in plain English to save you a search. The manufacturer's official terms always govern and can change without notice. Last reviewed on nvmos.com: October 4, 2026.
Coverage by product
| Product or component | Coverage |
|---|---|
| Recovery boards (MKII, XTREME, LITE, MINI) | Limited lifetime (manufacturing defects) |
| Storage and mounting components | 12 months (per MAXTRAX Australia policy) |
- Original purchaser only — coverage does not transfer if you sell it.
- Keep your NVMOS order confirmation — proof of purchase is required.
What's covered
- Recovery boards that fail because of a manufacturing defect when used per the MAXTRAX instructions
- Approved claims get a replacement (or refund), usually decided within about 7 business days of inspection
- Freight is refunded for approved claims
What's not covered
- Burned or melted teeth from spinning tires
- Damage from use on rocky or hard surfaces
- Wear and tear, abuse, misuse, or accidental impact
- Not following the Instructions for Use
- Modified boards
- Claims with missing parts or no proof of purchase
- Second-hand boards / anyone other than the original owner
How to make a MAXTRAX warranty claim
- Email sales@maxtraxus.com with proof of purchase, photos/details of the damage, and your vehicle info
- Wait for approval before shipping
- Ship to the address MAXTRAX provides (the policy lists 47 Griffin Crescent, Brendale Queensland 4500, Australia)
- MAXTRAX inspects and replaces approved boards; freight is reimbursed only if the claim is approved
MAXTRAX contact: Phone: 303.706.9700 · Email: sales@maxtraxus.com · Claim page / support
Bought it from NVMOS? Start with us.
Have your order number and a few photos of the issue ready, then call real humans at (920) 249-7744 or send us a message. We'll tell you whether the claim goes through us or straight to MAXTRAX, and help it along either way.
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See all MAXTRAX products, lead times and FAQs →
Disclaimer: The information on this page describes MAXTRAX's own warranty policy. It is not a warranty offered by NVMOS (No Visible Means of Support LLC). Manufacturers update their terms at any time; we review these pages periodically, but the manufacturer's current official policy is the one that applies to your claim. Source: MAXTRAX official warranty information. Last updated on nvmos.com: October 4, 2026. See our return policy for NVMOS's own terms.
About the brand
MAXTRAX makes recovery boards in Australia, injection-molded from reinforced nylon. NVMOS carries MKII, XTREME and MINI boards, replacement teeth, mounting pins and recovery rope, for anyone who would rather get unstuck alone than wait for a second truck.
Based in: Australia · Made in: Australia · Founded: 2005 · Lead time: In-stock ships in 24–48 hrs
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Warranty terms are set by MAXTRAX, not NVMOS, and can change. Bought from us? Call (920) 249-7744 and we'll handle the claim with the brand.
MAXTRAX Static Winch Rope, 10 mm x 30 m
This is a metal-free synthetic winch line from MAXTRAX: 30 m of 10 mm Ultra-High-Molecular-Weight Polyethylene and polyester, rated to a minimum breaking strength of 9,500 kg (20,943 lb) and weighing 2.5 kg.
The drum end is marked with a colored safety band, and the working end has a loop that connects to a MAXTRAX Hitch, Static Rope or rated recovery point through a Core or FUSE Shackle. Black markings flag the last 6 m on the drum and red markings flag the last 2 m.
| Spec | Detail |
|---|---|
| Part number | MTXSWR |
| Length | 30 m |
| Diameter | 10 mm |
| Minimum breaking strength | 9,500 kg / 20,943 lb |
| Material | Ultra-High-Molecular-Weight Polyethylene and polyester |
| Weight | 2.5 kg |
| Markings | Colored safety band at drum end; black on last 6 m; red on last 2 m |
| Not for | Lifting or conventional towing |
How do I install it on my winch?
Fix the end with the colored safety band to the drum and wind on under tension. MAXTRAX recommends seating the rope against the fairlead with its Winch Widget, then removing the widget before use.
What do the colored markings mean?
Black markings show you are into the last 6 m of rope on the drum, and red markings show the last 2 m.
Do I need a FUSE Shackle with this?
MAXTRAX states that a MAXTRAX FUSE Shackle must be used in every recovery within the MAXTRAX Recovery System, and that the system has not been tested with third-party branded products.
When should I retire the rope?
Do not use it if it is cut, frayed, burned, melted, abraded or partly unwound. Strength and stretch are also reduced when it is wet.
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