MAXTRAX Core Soft Shackle
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Warranty Information
Vendor warranty summary
MAXTRAX Warranty
At a glance: Limited lifetime on recovery boards against manufacturing defects; wheel-spin damage not covered
This is MAXTRAX's warranty, not an NVMOS policy. We've summarized it in plain English to save you a search. The manufacturer's official terms always govern and can change without notice. Last reviewed on nvmos.com: October 4, 2026.
Coverage by product
| Product or component | Coverage |
|---|---|
| Recovery boards (MKII, XTREME, LITE, MINI) | Limited lifetime (manufacturing defects) |
| Storage and mounting components | 12 months (per MAXTRAX Australia policy) |
- Original purchaser only — coverage does not transfer if you sell it.
- Keep your NVMOS order confirmation — proof of purchase is required.
What's covered
- Recovery boards that fail because of a manufacturing defect when used per the MAXTRAX instructions
- Approved claims get a replacement (or refund), usually decided within about 7 business days of inspection
- Freight is refunded for approved claims
What's not covered
- Burned or melted teeth from spinning tires
- Damage from use on rocky or hard surfaces
- Wear and tear, abuse, misuse, or accidental impact
- Not following the Instructions for Use
- Modified boards
- Claims with missing parts or no proof of purchase
- Second-hand boards / anyone other than the original owner
How to make a MAXTRAX warranty claim
- Email sales@maxtraxus.com with proof of purchase, photos/details of the damage, and your vehicle info
- Wait for approval before shipping
- Ship to the address MAXTRAX provides (the policy lists 47 Griffin Crescent, Brendale Queensland 4500, Australia)
- MAXTRAX inspects and replaces approved boards; freight is reimbursed only if the claim is approved
MAXTRAX contact: Phone: 303.706.9700 · Email: sales@maxtraxus.com · Claim page / support
Bought it from NVMOS? Start with us.
Have your order number and a few photos of the issue ready, then call real humans at (920) 249-7744 or send us a message. We'll tell you whether the claim goes through us or straight to MAXTRAX, and help it along either way.
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See all MAXTRAX products, lead times and FAQs →
Disclaimer: The information on this page describes MAXTRAX's own warranty policy. It is not a warranty offered by NVMOS (No Visible Means of Support LLC). Manufacturers update their terms at any time; we review these pages periodically, but the manufacturer's current official policy is the one that applies to your claim. Source: MAXTRAX official warranty information. Last updated on nvmos.com: October 4, 2026. See our return policy for NVMOS's own terms.
About the brand
MAXTRAX makes recovery boards in Australia, injection-molded from reinforced nylon. NVMOS carries MKII, XTREME and MINI boards, replacement teeth, mounting pins and recovery rope, for anyone who would rather get unstuck alone than wait for a second truck.
Based in: Australia · Made in: Australia · Founded: 2005 · Lead time: In-stock ships in 24–48 hrs
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Warranty terms are set by MAXTRAX, not NVMOS, and can change. Bought from us? Call (920) 249-7744 and we'll handle the claim with the brand.
MAXTRAX Core Soft Shackle
The Core Shackle is the general-purpose soft shackle in the MAXTRAX Recovery System. It is made from Ultra-High-Molecular-Weight Polyethylene and polyester, rated to a minimum breaking strength of 14,000 kg (30,864 lb), and measures 21.5 inches (550 mm) long.
A braided outer sheath protects the shackle from abrasion and friction, which is where soft shackles usually wear first. MAXTRAX uses Core Shackles to connect ropes to hitches and rated recovery points, and to join ropes together.
| Spec | Detail |
|---|---|
| Part number | MTXCS |
| Minimum breaking strength | 14,000 kg / 30,864 lb |
| Length | 21.5 in (550 mm) |
| Material | Ultra-High-Molecular-Weight Polyethylene and polyester |
| Protection | Braided sheath against abrasion and friction |
| Role in system | General-use shackle; the FUSE Shackle is the sacrificial weak link |
What is the difference between the Core and FUSE shackles?
The Core is the general-use shackle rated to 14,000 kg. The FUSE has a lower, precise 7,000 kg rating and is meant to be the sacrificial weakest link in the system.
How long is it?
21.5 inches, or 550 mm.
Can I join two recovery ropes with it?
Yes. MAXTRAX recommends Core Shackles for joining its Kinetic, Static and Winch Ropes.
Do I need a FUSE Shackle with this?
MAXTRAX states that a MAXTRAX FUSE Shackle must be used in every recovery within the MAXTRAX Recovery System, and that the system has not been tested with third-party branded products.
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