Carbon TANK - 20000lb Winch 12V [Clearance]
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Warranty Information
Vendor warranty summary
Carbon Offroad Warranty
At a glance: Limited lifetime mechanical, 5 years electrical and water ingress (7 with registration)
This is Carbon Offroad's warranty, not an NVMOS policy. We've summarized it in plain English to save you a search. The manufacturer's official terms always govern and can change without notice. Last reviewed on nvmos.com: October 4, 2026.
Coverage by product
| Product or component | Coverage |
|---|---|
| Mechanical: gearbox, clutch, planetary gears, driveshaft, brake, drum | Limited lifetime |
| Electrical: motor, solenoid, wireless receiver | 5 years (7 years if registered) |
| Water ingress: motor and gearbox | 5 years (7 years if registered) |
| Recovery gear: ropes, soft shackles, winch lines, static straps | 1 year (2 years if registered) |
| Remotes | Splash-resistant only; not covered for water damage |
- Original purchaser only — coverage does not transfer if you sell it.
- Keep your NVMOS order confirmation — proof of purchase is required.
What's covered
- Factory defects in materials or workmanship
- Non-commercial, recreational use only
- Free registration within 90 days of purchase extends electrical and water coverage to 7 years
- Remedies range from remote troubleshooting and parts to repair, replacement or refund
- Carbon pays return freight on approved claims
What's not covered
- Misuse, accidents, collisions or overloading
- Wrong installation or wiring; no isolator switch or failsafe fitted
- Weak battery or inadequate power supply
- Commercial, fleet, mining, trade or professional recovery use
- Hoisting or crane use
- Normal wear, cosmetic wear and UV fading
- Wear parts such as rubber, seals, brushes and rope wear
How to make a Carbon Offroad warranty claim
- If not registered, start with the dealer you bought from; registered owners can go straight to Carbon
- Send proof of purchase, order number, model or serial number
- Include clear photos or video of the fault plus photos of the wiring install
- Carbon tries to diagnose remotely first
- Do not ship anything back until you get written return instructions
Carbon Offroad contact: Phone: +61 1300 780 141 · Email: warranty@carbonoffroad.com.au · Claim page / support
Bought it from NVMOS? Start with us.
Have your order number and a few photos of the issue ready, then call real humans at (920) 249-7744 or send us a message. We'll tell you whether the claim goes through us or straight to Carbon Offroad, and help it along either way.
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Disclaimer: The information on this page describes Carbon Offroad's own warranty policy. It is not a warranty offered by NVMOS (No Visible Means of Support LLC). Manufacturers update their terms at any time; we review these pages periodically, but the manufacturer's current official policy is the one that applies to your claim. Source: Carbon Offroad official warranty information. Last updated on nvmos.com: October 4, 2026. See our return policy for NVMOS's own terms.
About the brand
Carbon Offroad is the Australian company behind Carbon Winches, built around IP68 waterproof electric winches and modern recovery gear. NVMOS carries Carbon truck, SUV and ATV/UTV winches from 4,500 to 20,000 lb, plus control boxes, shackles and recovery kits. For drivers who want an IP68 waterproof-rated winch.
Based in: Coomera, Queensland, Australia · Designed in: Australia · Launched: 2016 · Lead time: In-stock items ship in 24–48 hours
Shop all 61 Carbon OffroadWarrantyAll brands
Warranty terms are set by Carbon Offroad, not NVMOS, and can change. Bought from us? Call (920) 249-7744 and we'll handle the claim with the brand.
Carbon TANK - 20000lb Winch 12V Recovery Winch
The Carbon Offroad TANK 20000lb Winch is a force to be reckoned with — built to dominate recovery situations where strength, reliability, and design matter most.
Representing a new generation in the Carbon Offroad lineup, the TANK stands for indestructible, bulletproof performance.
Key Features
- The Carbon Offroad TANK 20000lb Winch is a force to be reckoned with — built to dominate recovery situations where strength, reliability, and design matter most
- CNC-machined billet alloys and precision-cast aluminium housings make up the frame and gearbox, while the critical winch drum remains steel for uncompromising durability
- Sealing & Waterproofing Each TANK winch motor and drum frame is assembled as one sealed unit and pressure-tested to 20 PSI — the equivalent of 14 m underwater
- The gearbox housing adds a two-stage mechanical and rubber O-ring system, keeping water out to IP69K standards
- Specifications Rated pulling power: 20,000 lb (9072 kg) Power: 12 V DC (also available in 24 V configuration) Motor: 7.8 HP series-wound, intermittent duty cycle Cabling: 25 mm² conduited cable with terminated lugs Hand control: 2-in-1 rechargeable wireless or plug-in wired loom (spare battery included) IP rating: IP68 — motor unit pressure-tested to 20 PSI Hook: high-strength forged alloy, wide-gate design Control box: cast-alloy housing with 600 amp solenoid and inbuilt wireless receiver Isolator: heavy-duty marine-grade rotary switch with mounting bracket Winch housing: precision-machined aluminium alloy Gear train: 440:1 ratio, four-stage planetary gearset Clutch: rotating ring-gear design for quick engagement/disengagement Synthetic rope: 21 m × 14 mm UHMWPE fibre Drum diameter: 88 mm Battery: minimum 650 CCA required for winching Weight: 37 kg (shipping), 33.4 kg (as fitted) Performance & Control A 7.8 HP series-wound motor powers a 440:1 four-stage planetary gearset for smooth, controlled torque
Why Choose This Product
Choose Carbon TANK - 20000lb Winch 12V when you need proven pulling power, dependable recovery performance, and hardware built for off-road, overland, and heavy-duty use.
Perfect For
Trucks, Jeeps, SUVs, overland rigs, trailers, farm vehicles, work vehicles, and off-road recovery setups.
Product Details
- The Carbon Offroad TANK 20000lb Winch is a force to be reckoned with — built to dominate recovery situations where strength, reliability, and design matter most
- CNC-machined billet alloys and precision-cast aluminium housings make up the frame and gearbox, while the critical winch drum remains steel for uncompromising durability
- Sealing & Waterproofing Each TANK winch motor and drum frame is assembled as one sealed unit and pressure-tested to 20 PSI — the equivalent of 14 m underwater
- The gearbox housing adds a two-stage mechanical and rubber O-ring system, keeping water out to IP69K standards
- Specifications Rated pulling power: 20,000 lb (9072 kg) Power: 12 V DC (also available in 24 V configuration) Motor: 7.8 HP series-wound, intermittent duty cycle Cabling: 25 mm² conduited cable with terminated lugs Hand control: 2-in-1 rechargeable wireless or plug-in wired loom (spare battery included) IP rating: IP68 — motor unit pressure-tested to 20 PSI Hook: high-strength forged alloy, wide-gate design Control box: cast-alloy housing with 600 amp solenoid and inbuilt wireless receiver Isolator: heavy-duty marine-grade rotary switch with mounting bracket Winch housing: precision-machined aluminium alloy Gear train: 440:1 ratio, four-stage planetary gearset Clutch: rotating ring-gear design for quick engagement/disengagement Synthetic rope: 21 m × 14 mm UHMWPE fibre Drum diameter: 88 mm Battery: minimum 650 CCA required for winching Weight: 37 kg (shipping), 33.4 kg (as fitted) Performance & Control A 7.8 HP series-wound motor powers a 440:1 four-stage planetary gearset for smooth, controlled torque
- The integrated gear-train brake prevents drum heat buildup that could damage synthetic rope during sustained pulls
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