MAXTRAX Hitch 50
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Warranty Information
Vendor warranty summary
MAXTRAX Warranty
At a glance: Limited lifetime on recovery boards against manufacturing defects; wheel-spin damage not covered
This is MAXTRAX's warranty, not an NVMOS policy. We've summarized it in plain English to save you a search. The manufacturer's official terms always govern and can change without notice. Last reviewed on nvmos.com: October 4, 2026.
Coverage by product
| Product or component | Coverage |
|---|---|
| Recovery boards (MKII, XTREME, LITE, MINI) | Limited lifetime (manufacturing defects) |
| Storage and mounting components | 12 months (per MAXTRAX Australia policy) |
- Original purchaser only — coverage does not transfer if you sell it.
- Keep your NVMOS order confirmation — proof of purchase is required.
What's covered
- Recovery boards that fail because of a manufacturing defect when used per the MAXTRAX instructions
- Approved claims get a replacement (or refund), usually decided within about 7 business days of inspection
- Freight is refunded for approved claims
What's not covered
- Burned or melted teeth from spinning tires
- Damage from use on rocky or hard surfaces
- Wear and tear, abuse, misuse, or accidental impact
- Not following the Instructions for Use
- Modified boards
- Claims with missing parts or no proof of purchase
- Second-hand boards / anyone other than the original owner
How to make a MAXTRAX warranty claim
- Email sales@maxtraxus.com with proof of purchase, photos/details of the damage, and your vehicle info
- Wait for approval before shipping
- Ship to the address MAXTRAX provides (the policy lists 47 Griffin Crescent, Brendale Queensland 4500, Australia)
- MAXTRAX inspects and replaces approved boards; freight is reimbursed only if the claim is approved
MAXTRAX contact: Phone: 303.706.9700 · Email: sales@maxtraxus.com · Claim page / support
Bought it from NVMOS? Start with us.
Have your order number and a few photos of the issue ready, then call real humans at (920) 249-7744 or send us a message. We'll tell you whether the claim goes through us or straight to MAXTRAX, and help it along either way.
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See all MAXTRAX products, lead times and FAQs →
Disclaimer: The information on this page describes MAXTRAX's own warranty policy. It is not a warranty offered by NVMOS (No Visible Means of Support LLC). Manufacturers update their terms at any time; we review these pages periodically, but the manufacturer's current official policy is the one that applies to your claim. Source: MAXTRAX official warranty information. Last updated on nvmos.com: October 4, 2026. See our return policy for NVMOS's own terms.
About the brand
MAXTRAX makes recovery boards in Australia, injection-molded from reinforced nylon. NVMOS carries MKII, XTREME and MINI boards, replacement teeth, mounting pins and recovery rope, for anyone who would rather get unstuck alone than wait for a second truck.
Based in: Australia · Made in: Australia · Founded: 2005 · Lead time: In-stock ships in 24–48 hrs
Shop all 43 MAXTRAXWarrantyAll brands
Warranty terms are set by MAXTRAX, not NVMOS, and can change. Bought from us? Call (920) 249-7744 and we'll handle the claim with the brand.
MAXTRAX Hitch 50 Soft Shackle Recovery Hitch
The Hitch 50 turns a standard 2-inch receiver into a recovery point built for soft shackles. It is CNC-machined from 6061 billet aluminum and anodized, with a curved radius that spreads the load across the shackle instead of pinching it over a hard edge.
Conventional hitch receivers and steel hardware have sharp edges that can permanently damage a soft shackle. The Hitch 50 is shaped for synthetic gear only, and it physically will not accept a steel shackle.
| Spec | Detail |
|---|---|
| Part number | MTXH50 |
| Receiver fit | Standard 50 mm / 2-inch tow hitch receivers |
| Working load limit | 19,400 lb |
| Destructive test break load | 97,003 lb |
| Material | 6061 billet aluminum, precision CNC-machined |
| Finish | Anodized for corrosion protection |
| Quality control | Unique serial number; each hitch X-rayed for inclusions |
| Shackle compatibility | Soft shackles only; will not fit steel shackles |
| Origin | Australian designed, engineered and tested |
Can I use a steel bow shackle with the Hitch 50?
No. It is designed exclusively for soft shackles and will not allow a steel shackle to be fitted.
What receiver size does it need?
A standard 2-inch (50 mm) tow hitch receiver.
What are the load ratings?
MAXTRAX lists a working load limit of 19,400 lb and a destructive test break load of 97,003 lb.
Why not just put a soft shackle on my regular hitch?
Traditional recovery hitches have harsh edges that can permanently damage a soft shackle. The Hitch 50 uses a curved radius so the load is spread evenly.
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