REDARC Warranty
Vendor warranty summary
REDARC Warranty
At a glance: Two years on most REDARC products, five years on the ALPHA150 battery, and separate solar terms with long-term output coverage on panels.
This is REDARC's warranty, not an NVMOS policy. We've summarized it in plain English to save you a search. The manufacturer's official terms always govern and can change without notice. Last reviewed on nvmos.com: November 4, 2026.
Coverage by product line
| REDARC product | Coverage |
|---|---|
| Most REDARC products (chargers, brake controllers, inverters, accessories; excludes solar, batteries, merchandise) | 2 years from purchase |
| ALPHA150 Lithium Battery (LBAT12150-SB) | 5 years |
| Monocrystalline solar panels and folding portable panel kits | 5 years from purchase; power output 25 years (to 80% of rated peak power) |
| Monocrystalline folding panels, amorphous flexible and amorphous folding panels | 2 years from purchase; power output 5 years (to 80% of rated peak power) |
| Solar regulators, displays and other solar products | 2 years from purchase |
What's covered
- Defects in materials or workmanship under normal installation and use, for the original retail buyer
- Repair, replacement or refund of the purchase price, at REDARC's choice
- Shipping of the replacement product
- A substitute product of similar function if the original is discontinued
- Solar panel power output that falls below 80% of rated peak power within the output warranty period, if caused by a defect
What's not covered
- Labor, removal and reinstallation costs
- Shipping to return the defective product, and damage in return transit
- Normal wear and tear and weather exposure over time
- Accident, misuse, abuse, negligence, vandalism or unauthorized alteration
- Installation or repair by someone other than a qualified auto electrician or technician, or use of non-genuine parts
- Power supply faults, surges, lightning, flood, hail, extreme heat and fire
- Used or second-hand products, and products sold through unauthorized online sellers or auctions
- Installs that violate applicable electrical or safety codes
- Lost profits and incidental or consequential damages
How to make a REDARC warranty claim
- Contact REDARC Technical Support first so they can diagnose the problem.
- Make a written claim by email or post within the warranty period and within one month of becoming aware of the problem.
- Include a description of the defect, photos, the serial number from the product label and proof of purchase from an authorized REDARC seller.
- Do not send anything back until REDARC gives written return instructions; unauthorized returns are not accepted.
- If testing finds the product working normally, you pay REDARC's testing cost and shipping before it is sent back.
REDARC contact: REDARC Technical Support: USA +1 (704) 247-5150, Canada +1 (604) 260-5512, Mexico +52 (558) 526-2898; power@redarcelectronics.com; REDARC Electronics Pty Ltd, c/o SHALLCO, INC., 308 Component Dr., Smithfield, NC 27577 · Warranty page
Bought it from NVMOS? Start with us.
REDARC needs proof that the part came from an authorized seller and a written claim within a month of noticing the fault, and it charges for testing if nothing is found wrong. Contact NVMOS first: we have the authorized-dealer receipt, can help you troubleshoot the install before a claim, and will handle the paperwork with REDARC. Have your order number and a few photos of the issue ready, then call or text us at (920) 249-7744 or send us a message.
Shop REDARC at NVMOS
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See all REDARC products, lead times and FAQs →
Disclaimer: The information on this page describes REDARC's own warranty policy. It is not a warranty offered by NVMOS (No Visible Means of Support LLC). Manufacturers update their terms at any time; we review these pages periodically, but the manufacturer's current official policy is the one that applies to your claim. Sources: REDARC US warranty page (official) and REDARC US support center: Warranty (official) and REDARC Two Year Product Warranty, North America, v1.0 (official document, hosted by retailer Solartown) and REDARC Solar Product Warranty, North America (official document, hosted on a Shopify CDN). Last updated on nvmos.com: November 4, 2026. See our return policy for NVMOS's own terms.
