GEN-Y Warranty
Vendor warranty summary
GEN-Y Warranty
At a glance: Limited lifetime on materials and workmanship for the original purchaser; separate Lifetime Torsion Warranty for TORSION-FLEX products.
This is GEN-Y's warranty, not an NVMOS policy. We've summarized it in plain English to save you a search. The manufacturer's official terms always govern and can change without notice. Last reviewed on nvmos.com: November 4, 2026.
Coverage by product line
| GEN-Y product | Coverage |
|---|---|
| GEN-Y hitches (materials and workmanship) | Limited lifetime, original consumer purchaser only |
| TORSION-FLEX rubber components and connecting hardware | Lifetime Torsion Warranty (separate document; GEN-Y's FAQ mentions a $99 lifetime TORSION-FLEX warranty offered on its site, so confirm current terms) |
| Finish | Not covered |
What's covered
- Defects in materials and workmanship
- Repair or replacement of the hitch at GEN-Y's discretion
- GEN-Y-paid return shipping when the product is defective, the wrong product was sent, or GEN-Y's recommendation was wrong
What's not covered
- Owners after the original purchaser; coverage ends when the hitch is sold or transferred
- Normal wear and tear and the hitch's finish
- Abuse, neglect, misuse, accidents, misapplication or overloading
- Improper installation or maintenance, or failure to follow the user manual
- Alterations, repairs or replacement by anyone other than GEN-Y
- Failure of the vehicle, trailer or other product the hitch is attached to
- Labor to remove, return or reinstall the hitch
- Consequential and incidental losses such as lost time, travel, lodging or property damage
- Ordering the wrong drop, shank size or weight rating (customer pays return shipping)
How to make a GEN-Y warranty claim
- If you bought from a dealer or other third party, start with that seller; GEN-Y asks third-party buyers to go through them first.
- Submit GEN-Y's Warranty/Exchange form or call GEN-Y with the product's model number.
- Have your purchase receipt ready to show the purchase date and that you are the original purchaser.
- Keep the hitch and all evidence of the defect until the claim is settled; losing that evidence can end the claim.
- Return the hitch only if GEN-Y directs you to, in its original packaging or equivalent; replaced hitches become GEN-Y's property.
GEN-Y contact: GEN-Y Hitch, 3400 W Market Street, Nappanee, IN 46550; (574) 218-6363; sales@genyhitch.com; Spanish: (574) 248-4124; Warranty/Exchange form at https://genyhitch.com/pages/warranty-exchange · Warranty page
Bought it from NVMOS? Start with us.
GEN-Y tells anyone who bought through a dealer to contact that dealer first, and it wants proof that you are the original purchaser. Since your NVMOS order is that proof, contact us first and we will file the claim with GEN-Y and handle the back-and-forth for you. Have your order number and a few photos of the issue ready, then call or text us at (920) 249-7744 or send us a message.
Shop GEN-Y at NVMOS
GEN-Y Executive Torsion-Flex Auto Latch 5th Wheel to Gooseneck 2-5/16 in. Coupler, 4.5-6.5K Pin Weight
GEN-Y Victory Lane Torsion-Flex Channel Mount Class C Motorhome Hitch, 5.5-7.5K TW
GEN-Y Boss Torsion-Flex Weight Distribution Shank, 2.5 in. Shank, 17.5 in. Drop, 21K w/ Stabilizer Kit
See all GEN-Y products, lead times and FAQs →
Disclaimer: The information on this page describes GEN-Y's own warranty policy. It is not a warranty offered by NVMOS (No Visible Means of Support LLC). Manufacturers update their terms at any time; we review these pages periodically, but the manufacturer's current official policy is the one that applies to your claim. Sources: GEN-Y Hitch home page (official) and GEN-Y Warranty/Exchange page (official) and GEN-Y FAQ (official) and GEN-Y policies (official). Last updated on nvmos.com: November 4, 2026. See our return policy for NVMOS's own terms.
