ROAM Adventure Co. Warranty
Vendor warranty summary
ROAM Adventure Co. Warranty
At a glance: Limited lifetime on coolers and cases, 2 years on tents and awnings, 1-3 years on accessories
This is ROAM Adventure Co.'s warranty, not an NVMOS policy. We've summarized it in plain English to save you a search. The manufacturer's official terms always govern and can change without notice. Last reviewed on nvmos.com: October 4, 2026.
Coverage by product
| Product or component | Coverage |
|---|---|
| Rugged cases and coolers | Limited lifetime |
| Rooftop tents and awnings | 2 years |
| Accessories | 1-3 years (varies by product) |
- Original purchaser only — coverage does not transfer if you sell it.
- Keep your NVMOS order confirmation — proof of purchase is required.
What's covered
- Defects in materials and workmanship
- ROAM chooses whether to repair or replace; replacement parts may be used parts of equal or better quality
- ROAM pays for the repair/replacement and the return shipping on approved claims
What's not covered
- Normal breakdown of materials from long use, such as UV damage or worn zippers
- Accidents, abuse, misuse, alteration or improper care
- Shipping damage, and packages lost or not delivered in transit
- Damage from animals or weather
- Damage to non-ROAM products used with ROAM gear
- Gear that was not properly maintained (see ROAM's maintenance guide)
How to make a ROAM Adventure Co. warranty claim
- Report the problem within 30 days of delivery
- Fill out ROAM's warranty/RMA form with your order number plus detailed photos and video
- ROAM will reach out within 2-3 business days
- Expect the full process to take about 3-6 weeks or longer, depending on stock and shipping
ROAM Adventure Co. contact: Phone: (512) 380-1960 · Claim page / support
Bought it from NVMOS? Start with us.
Have your order number and a few photos of the issue ready, then call real humans at (920) 249-7744 or send us a message. We'll tell you whether the claim goes through us or straight to ROAM Adventure Co., and help it along either way.
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Disclaimer: The information on this page describes ROAM Adventure Co.'s own warranty policy. It is not a warranty offered by NVMOS (No Visible Means of Support LLC). Manufacturers update their terms at any time; we review these pages periodically, but the manufacturer's current official policy is the one that applies to your claim. Source: ROAM Adventure Co. official warranty information. Last updated on nvmos.com: October 4, 2026. See our return policy for NVMOS's own terms.
