National Luna Warranty
Vendor warranty summary
National Luna Warranty
At a glance: 3-year limited warranty on all products unless stated otherwise
This is National Luna's warranty, not an NVMOS policy. We've summarized it in plain English to save you a search. The manufacturer's official terms always govern and can change without notice. Last reviewed on nvmos.com: October 4, 2026.
Coverage by product
| Product or component | Coverage |
|---|---|
| Fridge/freezers (general) | 3 years from date of purchase |
| Dual battery systems / Power Pack II | 3 years from date of purchase |
| Older fridges: Danfoss compressor (per 2017 handbook) | 1 year maker guarantee, extended by 2 more years with warranty registration |
| Bulbs, fuses, cooling fans, wear items, accessories | Not covered |
- Original purchaser only — coverage does not transfer if you sell it.
- Keep your NVMOS order confirmation — proof of purchase is required.
What's covered
- Defects in materials or workmanship under normal use
- National Luna repairs or replaces faulty parts at no charge for the part
- Coverage starts on the date of purchase
- Registration is no longer required for new fridges
What's not covered
- Light bulbs, fuses, cooling fans and other parts whose life depends on use and care
- Damage from wrong voltage or a power supply outside spec
- Negligent use, storing hazardous or corrosive materials, fire, flood or natural events
- Modifications that cause unsafe or improper operation
- Units with removed or defaced serial numbers
- Consequential losses such as spoiled food
- Labour by service agents and freight to/from the factory may be charged to the owner
How to make a National Luna warranty claim
- Keep your original proof of purchase showing the purchase date
- Contact the dealer you bought from, or the US distributor (Equipt Expedition Outfitters) for US purchases
- National Luna must authorize any repair in writing before work begins
- Repairs are done through authorized service agents; serial number must be intact
National Luna contact: Phone: +1 866 703 1026 (Equipt, US distributor); +27 11 452-5438 (South Africa HQ) · Email: info@nationalluna.com · Claim page / support
Bought it from NVMOS? Start with us.
Have your order number and a few photos of the issue ready, then call real humans at (920) 249-7744 or send us a message. We'll tell you whether the claim goes through us or straight to National Luna, and help it along either way.
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Disclaimer: The information on this page describes National Luna's own warranty policy. It is not a warranty offered by NVMOS (No Visible Means of Support LLC). Manufacturers update their terms at any time; we review these pages periodically, but the manufacturer's current official policy is the one that applies to your claim. Source: National Luna official warranty information. Last updated on nvmos.com: October 4, 2026. See our return policy for NVMOS's own terms.
