Genesis Offroad Warranty
Vendor warranty summary
Genesis Offroad Warranty
At a glance: 3 years on wiring, trays and most Genesis parts; 1 year on isolators/combiners
This is Genesis Offroad's warranty, not an NVMOS policy. We've summarized it in plain English to save you a search. The manufacturer's official terms always govern and can change without notice. Last reviewed on nvmos.com: October 4, 2026.
Coverage by product
| Product or component | Coverage |
|---|---|
| Smart battery isolator (Cole Hersee, Gen 1/Gen 2 kits) | 1 year from original purchase date |
| Heavy-duty combiner (Gen 3 kits) | 1 year |
| Wiring, battery tray and related kit components | 3 years from original purchase date |
| All other Genesis Offroad-branded products | 3 years |
| Third-party batteries and electronics (Odyssey, Full River, Ohmmu, Dakota Lithium, Redarc) | Covered by that maker's own warranty (e.g. Ohmmu 4 years / 48 months; Redarc 2 years) |
| Finish (powder coat / paint) | Not covered |
| Installation labor | Not covered |
- Original purchaser only — coverage does not transfer if you sell it.
- Keep your NVMOS order confirmation — proof of purchase is required.
What's covered
- Defects in materials and workmanship on Genesis Offroad parts
- Genesis decides whether to repair, replace or refund the purchase price
What's not covered
- Powder coat or paint finish
- Labor to install or remove the product
- Accidents, abuse, misuse or normal wear and tear
- Bad installation or any modification
- Tampering, unauthorized disassembly, or swapping wires/lugs
- Electrical shorts caused by careless handling
How to make a Genesis Offroad warranty claim
- Call or email Genesis Offroad customer service first
- Have a dated copy of your sales receipt ready
- Give your name, address, phone, a description of the problem and the receipt
- Ship the part, freight prepaid, to Genesis Offroad, 51 Downing St Suite E, Olive Branch, MS 38654
- Battery or third-party component claims follow that brand's own warranty process
Genesis Offroad contact: Phone: 901-214-5337 · Email: info@genesisoffroad.com · Claim page / support
Bought it from NVMOS? Start with us.
Have your order number and a few photos of the issue ready, then call real humans at (920) 249-7744 or send us a message. We'll tell you whether the claim goes through us or straight to Genesis Offroad, and help it along either way.
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Disclaimer: The information on this page describes Genesis Offroad's own warranty policy. It is not a warranty offered by NVMOS (No Visible Means of Support LLC). Manufacturers update their terms at any time; we review these pages periodically, but the manufacturer's current official policy is the one that applies to your claim. Source: Genesis Offroad official warranty information. Last updated on nvmos.com: October 4, 2026. See our return policy for NVMOS's own terms.
