Carli Suspension Warranty
Vendor warranty summary
Carli Suspension Warranty
At a glance: Limited lifetime on most Carli parts for the original purchaser, with shorter terms on several shock lines and electronics. Wear items, rust, labor and freight are not covered.
This is Carli Suspension's warranty, not an NVMOS policy. We've summarized it in plain English to save you a search. The manufacturer's official terms always govern and can change without notice. Last reviewed on nvmos.com: November 4, 2026.
Coverage by product line
| Carli Suspension product | Coverage |
|---|---|
| All other Carli products (springs, arms, brackets, track bars, sway bar parts, brake lines, guards and hardware) | Limited lifetime from purchase against defects in workmanship and materials, original purchaser |
| Carli ball joints | Limited lifetime, original purchaser; both upper and lower Carli joints must be installed |
| Carli Signature Series shocks | Limited lifetime; serviced by Carli |
| Carli-SPEC shocks | 1 year from purchase; serviced by Carli |
| Carli stainless steering stabilizers | 1 year from purchase; serviced by Carli |
| King shocks | 90 days from purchase; serviced through King |
| SDI/E-Venture shocks and electronics | 1 year from purchase; serviced by Suspension Direct, Inc. |
| Deaver leaf springs | 30 days from installation, material or manufacturing defects |
| Third-party parts built to Carli's specifications | The original manufacturer's warranty |
What's covered
- Defects in workmanship and materials, for the original purchaser
- Repair or replacement of the defective product
- Ball joints with excessive play, about 0.015 in. lateral on uppers or 0.040 in. vertical on lowers, when both Carli joints are installed
- Shipping of replacement ball joints within the contiguous United States
What's not covered
- Wear items: bushings, heim joints, uniballs, airbags and limit straps
- Rust and corrosion
- Used parts, including Garage Sale items sold as-is
- Coil spring integrity on trucks with heavier-than-stock setups, such as an aftermarket bumper and winch, or in extreme service such as snow plowing
- Alterations, substitutions, modifications, improper installation, or aftermarket parts that directly affect the product
- Labor, removal, reinstallation and freight charges
- Incidental and consequential damages
- Purchasers other than the original buyer
- Claims where proof of purchase shows a price below Carli's listed retail price, which Carli may refuse
How to make a Carli Suspension warranty claim
- Find your original proof of purchase; Carli requires it for every warranty claim.
- For King shocks, submit the King service request on Carli's site with the receipt and clear photos of the leak or failure on each shock. For SDI/E-Venture products, use Suspension Direct's warranty request form.
- For ball joints, record a video showing the joint's play and email it to Carli with proof of purchase and your shipping information.
- For other Carli parts, contact Carli to describe the problem and qualify the claim.
- Do not ship anything back without an approved RGA; Carli refuses shipments without one.
Carli Suspension contact: Carli Suspension, Inc., 596 Crane St., Lake Elsinore, CA 92530; toll-free 888.99CARLI (1-888-992-2754), local 714.532.2798; contact form at https://www.carlisuspension.com/contact-us/ · Warranty page
Bought it from NVMOS? Start with us.
Carli routes claims differently depending on the product, needs the original receipt and will not accept a return without an RGA. Contact NVMOS first: we have your proof of purchase, can tell you which shock or part term applies and will work with Carli, King or Suspension Direct to get the claim moving. Have your order number and a few photos of the issue ready, then call or text us at (920) 249-7744 or send us a message.
Shop Carli Suspension at NVMOS
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See all Carli Suspension products, lead times and FAQs →
Disclaimer: The information on this page describes Carli Suspension's own warranty policy. It is not a warranty offered by NVMOS (No Visible Means of Support LLC). Manufacturers update their terms at any time; we review these pages periodically, but the manufacturer's current official policy is the one that applies to your claim. Sources: Carli Suspension warranty (official) and Carli Suspension King service request (official) and Carli Suspension: About (official) and Carli Suspension home page (official). Last updated on nvmos.com: November 4, 2026. See our return policy for NVMOS's own terms.
